Marcus Bergamaschi

Yikes. Thanks for sharing Chris. 

I understand the logic behind it, and it may work for some companies, but not for us. If "agent Joe" ins't doing their job, thats my problem, not an excuse for Zendesk to not provide a feature. 

My team members manage a variety of tasks throughout the day and if someone is busy and forgets to manually take themselves offline, that caller won't be answered for at least another 30 seconds (if they even stay on the line that long) while there are many other reps waiting for a call. Providing a group ring feature allows for our customers to be helped by the first available agent. Isn't that kinda the point? 

Any update from Zendesk on this?

THIS IS A NO BRAINER! It makes no sense that group ring is not available.