Mikey Cole

Zendesk,

 

We are missing calls and losing revenue opportunities because of this.  We only have a few support agents who answer calls part time and are frequently working with other customers, so we have no idea who will be available to answer calls at any point in time.  We need to have Zendesk ring their phones simultaneously so the caller doesn't have to wait for such a long time.  We have a very high rate of abandoned calls because the wait time is so lengthy.  Please fix this.  This request goes back over 2 years and Zendesk users deserve better.