Nick Howden

We have just started with ZenDesk after moving from FreshDesk, which we were not happy with. After implementing, we discovered this ZenDesk "feature" that you can only do round robin call routing with a set 30 second delay. This is horrible, and makes it almost unusable for us. We just assumed that it would behave in the same way as the other tools we have used. Configuring the 30 seconds would be a little helpful, but really we NEED all agents phones to ring simultaneously in order for customer calls to be answered in a timely manner. Please reconsider the priority on this and look at implementing ASAP. The other features of ZenDesk are great, but this is a real killer, and I imagine puts off lots of smaller teams. Small teams grow into big teams you know...