Eddie Brunstedt

We were in the middle of implementing Zendesk Talk. I couldn't seem to get how to route calls to agents with certain skills (language) and found this thread. Do you guys have any new info on this? Ringing one agent at a timeis just not feasible for our group of support where 70% of our agents have a sort of on-and-off support responsibility. This really is vital for us. When you add a feature enabling the agents to flexibly "chose" who answers the call, we go forward with the Talk implementation.