Simon H

We are in the process of moving to ZD Talk and I have raised this issue with my manager about the round-robin strategy. It doesn't work for us either.

We are a small team of 3 support agents. Ringing my phone for 30 seconds and then moving onto another colleague is not good enough. It's simply too long for the customer to wait.

A) Make the 30 second ring time configurable. 10-15 seconds would be acceptable in our scenario.

B) Allow for more ringing strategies.

If you're going to provide end-users with a phone system equivalent to handle their calls, you need to have the BASIC features covered, which unfortunately, you don't.