Amy
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Last activity
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Activity overview
Latest activity by Amy-
Amy commented,
We moved over from RingCentral back at the end of 2017 and since then our call pick up rates have been lower with Zendesk. Even with a fully stocked team, our highest % acceptance is 87%, which sti...
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Amy commented,
Any news on the review @Nicole? We've recently moved over to Zendesk Talk and our acceptance rates have tanked as the team aren't always sat there with their headsets on to know when a call is comi...