Jamie Noell

1. Community
2. Feedback - Ticketing System (Support)
3. Adding ability to restrict views to tickets updated by end user

We have a view of tickets of the requesters who have responded in the last 24 hours.  However, in our case a lot of times the requester is also an agent (not an end user), so we would like to have ...

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• Jamie Noell
• Created August 26, 2019 20:48
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

With the phone system we have internally, we can set-up a prioritized list of agents, and I as the manager am at the bottom of the list so that I can know immediately if our team is not answering c...

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• Jamie Noell
• Created March 19, 2018 15:32
• 0 votes