Hi Jessie –

I responded to an email with the following but do not see my reply on this thread. If this post is duplicative please accept my apologies and kindly delete one of them.

I’ve since started another thread that addresses my question. However, in answer to your question:

Here is a simplified way to consider my inquiry.
Suppose you have three articles, A1, A2 and A3 all belonging to the same category and section.
Suppose you have two users, U1 and U2.
U1 is entitled to see A1, A2 and A3.
U2 is only entitled to see A3.
Under Zendesk current supported functionality, I would need two otherwise identical sections; S1 and S2. This because only sections can contain a “user segment”.
Therefore, S1 needs to contain A1 and A2, and S2 would need to contain A3. Granted, I could duplicate A3 and also place it in S1, but this should be avoided for what should be obvious reasons.
However, if we eliminate the *user facing name* “S1” and S2” from the equation and instead just return whatever appropriate article is inside the section, we avoid having to duplicate A3 and avoid U1 from seeing duplicative sections S1 and S2.

Unfortunately, I later come to understand that user segments are treated as an AND condition. I was hopeful that the user segment could be an OR condition, or better yet, at the discretion of the author of a particular section.