Stephen Pryke

+100

Just discovered this nice 'feature' - ie the tickets from one user can be spread over mulitple organizations if the tickets were closed before the organizations changed.

Makes reporting useless.

Any end in sight for this? Every day it gets more and more frustrating.

I found yet another incorrect tag today in a closed ticket which one of our 39 agents had mistyped. It won't affect statistics too much, as it's currently only one ticket, but it will remain in the tag suggestion list to prompt other agents to use the wrong spelling. How nice of it.

+1 for this from me. It's particularly problematic for us, as we tend to merge a lot of tickets to keep information channels sleek, and this automatically closes the merged ticket.

We try to remember to remove tags before merging, but working with a large number of agents, mistakes inevitably crop up. It seems odd that we can't simply remove the tags afterwards, too.