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Søren Poulsen

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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Latest activity by Søren Poulsen

Søren Poulsen commented,

Community comment Discussion - Tips and best practices from the community

So I reached out to a few more people with suspicious bad ratings. They all say, that they did not click on anything, so it seems like Outlook is not setting a good rating by default but still a bad rating. 

I.e, This is not mis clicks but ratings that come out of nowhere. 

I am wondering if it has to do with the length of my email maybe. So maybe we have a similar challenge like Gmail that clips a message and therefore the last link is really the bad rating. Just a thought. Thank you for your answers and a great solutio to an optimized CSAT system :) 

View comment · Posted Jun 24, 2020 · Søren Poulsen

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Søren Poulsen commented,

Community comment Discussion - Tips and best practices from the community

View comment · Posted Jun 24, 2020 · Søren Poulsen

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Søren Poulsen commented,

Community comment Discussion - Tips and best practices from the community

Hi Andrew or Chris (Or anyone else who can help me out here) 

I went ahead and implemented this solution to our system. I am facing the issue though, that it still seems that we get unwanted negative ratings that are definitely positive (Reached out to a few of these suspicious ratings and got my suspicion confirmed) I was wondering if you would be able to locate any issues with my setup here? 

I am really hoping for any feedback, Thanks! 



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View comment · Posted Jun 23, 2020 · Søren Poulsen

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