Pandora CX Support BCR Call Center

Hello,

 

we are a Zendesk Premium Partner for Brazil and this is a need for customer services teams we are working with. As we have a big volume of contacts everyday, the end chat button will help our SLA´s. When there´s nothing left to do with the chat, the customer always thinks it´s possible to rank the customer service level and end the conversation. I believe what Zendesk Chat promises is very disruptive and some customers understand, but people in general do not understand it clearly. 

Ramin, My suggestion is to insert this option in the account settings, and you will see how much Chat customers will work with one or other way. 

The thing is that maybe a sales team will likely use the regular option to increase sales, but the customer service team will prefer the end chat.