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Moshe Anisman's Avatar

Moshe Anisman

Joined Apr 16, 2021

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Last activity Sep 21, 2023

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ACTIVITY OVERVIEW

Latest activity by Moshe Anisman

Moshe Anisman commented,

CommentSupporting multiple languages in Help Center

I managed to add the Dynamic Content to the Guide. Normal Text/HTMl is working but when adding a placeholder it is not rendering and is displayed as a text for example it shows

"{{ticket.title}}" instead of the actual ticket title . Any clue ?

View comment · Posted Aug 21, 2023 · Moshe Anisman

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Moshe Anisman commented,

Community comment Developer - Zendesk APIs

Marwan Al Jeburi Indeed - Exalate seem to have a solution. We are working with them. Thanks !

View comment · Posted Apr 11, 2023 · Moshe Anisman

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Moshe Anisman commented,

CommentEnd-user guide for Help Center

hi all - 

In regards "Using article suggestion search when an end-user submits a support request"

is it possible to show the articles suggested list when filling a custom text field like it does with the Subject ?

Thanks !

 

View comment · Posted Mar 06, 2023 · Moshe Anisman

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Moshe Anisman commented,

Community comment Developer - Zendesk APIs

Jacob Bailey not clear - ANY white text? how would Zendesk know the ticket to update based on the white text that was included in  the ServiceNow email sent ? 

View comment · Posted Jan 25, 2023 · Moshe Anisman

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