Dan Gray

@... - I am having the same experience as Karlina with the links.  When clicking it jumps past the header of the section and goes directly to displaying the content.  I have tried this on my laptop as well as with an external monitor.  I've also tried in different browsers, zooms, and with/without the bookmark bar displayed.  The only time I am able to see the header displayed when clicking the link is when I am at 50% zoom (everything half sized) in Chrome which isn't really a normal use case for anyone viewing the KB.  I'll include a screenshot of what I see when clicking the link and what ideally the result would be when clicking the link.  Any advice here would be appreciated - thank you!

Another +1 for adding the ability for an agent to submit a request through the Help Center.

We want our customers to use the help center to submit requests to our support team.  We want our agents to be able to use the hep center to submit requests to our engineering resources in Zendesk.  An update on roadmap plans for this functionality would be awesome.  Thanks!