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Sarah Dobson

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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Latest activity by Sarah Dobson

Sarah Dobson commented,

Community comment Discussion - Tips and best practices from the community

@Felix

Thanks for responding - I had to go to a different admin's account to find this section. The way you've written your instructions, it looks like Channels should be a button to press, not a subsection of Settings. Thanks!

View comment · Posted Aug 17, 2018 · Sarah Dobson

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Sarah Dobson commented,

Community comment Discussion - Tips and best practices from the community

@Felix

I'm having the same issue as Brian, where I get the error message "The username or password you have entered is incorrect."

It appears the Settings > Channels section doesn't exist. I looked in both my account and our primary Zendesk admin's account. Neither one had any kind of Channels section. Is there another name for this section?

View comment · Posted Aug 17, 2018 · Sarah Dobson

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