Cyrup

This is amazing, thanks!

Hi all, 

I've seen a similar thing done on another help center:

I heard on the grape vine that this is done by simply adding a tag such as "KB_pin" or similar to the article labels. I'm on a really old custom theme, not Copenhagen, so I am not sure if it will work, but does anyone happen to know the method?

Hi all! I have attached an image of how we currently have it set up and it is working. I am not sure if this follows the default one. Sorry for not updating my thread when we had it worked out.

Actions: Assignee = current user. 

'Update via email' is mandatory (see the image I posted), underneath must meet ALL the follow conditions.

To test the trigger I was replying via Zendesk Support. I have been tracking agent first-responses on tickets and it has not be firing anyway,

Thank you

Hello,

I tried to set up a trigger that would auto-assign tickets to the agent who first responds with a public comment, as described once in a Zendesk post (it may have been this one but I swear I looked at something more recent).

It's not working. When looking at the ticket 'Events' the trigger is not firing at all.  Here is how I have it set up