Paul Kiersey
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Recent activity by Paul Kiersey-
We also need this. The majority of our organization fields are pulled from Salesforce, and data synced from another system shouldn't be editable. On the other hand, we have an 'Account Notes' text ...
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Is there a difference between the 'Assignee reassignments (custom)' metric that this article suggests creating and the 'Assignee reassignments' metric that is already in Explore? The formula for bo...
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It'd be great if you could make the Assignee field a mandatory field instead of optional. I've raised this with Zendesk Support who advised it's not possible. Some of our teams will create support ...
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Not sure this is exactly what you're looking for, but one of our departments has started trialling something similar to what you've mentioned, where we've created a mandatory dropdown Ticket Field ...
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I already have templates created that we used through the KC App, and these templates already include the KCTemplate label, but the templates don't appear in Knowledge.
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@... Perfect, that's exactly what I needed. Thank you!
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Full XML exports aren't supported anymore, and CSV export only exports ticket information, so what is the solution to exporting Organization data now? I tried exporting a JSON file then opening in ...
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Hey @... That's fantastic to hear that there are some changes coming here. I got some feedback from our Support teams across our company on the points you raised. On average, our agents have 8-10...
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Agreed, this seems like an unintuitive change and one that is just geared towards Chat/Messaging queries that are solved on the spot without the need for further investigation before solving. There...
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+1 on this idea. It'd be really beneficial for collaboration between our internal teams