Paul Kiersey

1. Community
2. Feedback - Chat and Messaging (Chat)

We should be able to configure everything around the CSAT survey within Chat/Messaging, from the avatar image to the text, to the thumbs up/down images and text. Our current CSAT survey is branded ...

• Paul Kiersey
• Created January 13, 2022 11:54
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Feedback - Help Center (Guide)

Currently, Answer Bot (AB) resolutions do not add toward the "Was this article helpful?" count for the suggested article. Realistically, AB providing the solution to a user and the user clicking 'Y...

• Paul Kiersey
• Created January 04, 2022 17:20
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Feedback - Help Center (Guide)

We have a client base and Support team in Finland. It'd be great to have Finnish language supported in Answer Bot for this.

• Paul Kiersey
• Created June 28, 2021 11:50
• 5 followers
• 3 comments
• 4 votes