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Daniel Niemeier
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Daniel Niemeier
Daniel Niemeier commented,
You're absolutely right, we did. I added another condition and that fixed it. Thanks!
Once again, stellar support from you guys. You rock :)
View comment · Posted Jan 21, 2021 · Daniel Niemeier
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Daniel Niemeier created a post,
So we noticed that when we have a new or open ticket and we write a public reply to the user we can't save the ticket as pending. I mean we can, but it doesn't save, it just stays open and we have to go into the ticket again and submit it as pending again.
Is this intended or a bug? Would be really odd if it was intended because that's pretty much our workflow everytime. Submit a reply to the user asking for more info and then set the ticket to pending.
Posted Jan 21, 2021 · Daniel Niemeier
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Daniel Niemeier commented,
This has also been bugging me. Please let us remove those buttons
View comment · Posted Dec 18, 2020 · Daniel Niemeier
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