Raúl

1. Messaging
2. ...
3. Third party and social messaging channels
4. Setting up your public Twitter channel

Can tickets created via Twitter mention, DM or like be closed without a response? Specifically thinking of scenarios in which a ticket is created by mistake or the mention/dm/like does not require ...

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• Raúl
• Created January 04, 2023 18:27
• 0 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on tickets with similar tags

How would I go about setting this up so that it groups multiple tags into a single group. Here's my use case:   I have a set of tags I want to track as a group, say:tag_1tag_2tag_3 And I want to co...

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• Raúl
• Created October 25, 2022 17:30
• 0 votes

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Support

Hi everyone, Is there a way to set up a metric that can calculate the "Avg Number of Solved Tickets" and "Avg. Number of Updated Tickets" per "Hour"? I'm trying to use these metrics to determine ho...

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• Raúl
• Created February 02, 2022 21:05
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Add description to the Attachments field for "Submit a request" form

Is there a way to change the "Attachment" placeholder text for the dropzone based on the selection in a specific field? We're trying to change the text based on the user selection of one of the dro...

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• Raúl
• Created April 08, 2020 16:34
• 1 vote