Justin Smith

+1

Can we get an update on this highly requested feature? Seems like a lot of companies would benefit from being able to use "exclude" statements for tickets, groups, etc. It's not ideal having to add agents to all groups except one, just to say "they shouldn't see HR tickets"

Is it possible to add conditional text based off which drop-down option a user selects in a custom field? For example, a drop down has three options. Select Option A and be shown a message.

^ Actually I figured this out, but now I have a different question. Why would the dynamic content be rendering for 4/5 languages selected? We have English, Spanish, French, German, and Portugese enabled. Everything is fine except for this specific placeholder for attachment description - and it works for all languages EXCEPT French. What would cause that?

I have the same question as Vassilios in this thread. I'm looking to use a dynamic content placeholder for the attachment description. Do I need to put any code in the JS tab? I am entering the following on the 'new request page' HTML:

And it's returning "Could not find the placeholder for dynamic content named {{dc.attachment_description}}"