Justin Smith

1. Community
2. Feedback - Ticketing System (Support)
3. Timestamp in chat transcript in UTC

+1

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• Justin Smith
• Created January 28, 2020 15:48
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Restriction on individual tickets or groups

Can we get an update on this highly requested feature? Seems like a lot of companies would benefit from being able to use "exclude" statements for tickets, groups, etc. It's not ideal having to add...

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• Justin Smith
• Created November 02, 2019 01:27
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Text line on Ticket Forms?

Is it possible to add conditional text based off which drop-down option a user selects in a custom field? For example, a drop down has three options. Select Option A and be shown a message.

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• Justin Smith
• Created October 05, 2018 01:39
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Add description to the Attachments field for "Submit a request" form

^ Actually I figured this out, but now I have a different question. Why would the dynamic content be rendering for 4/5 languages selected? We have English, Spanish, French, German, and Portugese en...

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• Justin Smith
• Created April 03, 2018 03:33
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Add description to the Attachments field for "Submit a request" form

I have the same question as Vassilios in this thread. I'm looking to use a dynamic content placeholder for the attachment description. Do I need to put any code in the JS tab? I am entering the fol...

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• Justin Smith
• Created April 02, 2018 19:31
• 0 votes