Recent searches
No recent searches

Cody
Joined Apr 16, 2021
·
Last activity Jun 13, 2023
Following
0
Followers
0
Total activity
6
Votes
2
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Cody
Cody commented,
Agreed with Stephen, is there a way to build a trigger or workflow that would make inactive tickets "active" so they respect the capacity rules. I would not prefer to have an agent reassign 90 "inactive" messaging tickets when they start their day.
View comment · Posted Jun 13, 2023 · Cody
0
Followers
3
Votes
0
Comments
Cody commented,
Agreed, this fix is very much needed. Asking the agent to manage their status during and after calls / messages is not a reasonable ask if we are wanting to make the agent experience better in order to provide better service to the customer.
View comment · Posted Jun 13, 2023 · Cody
0
Followers
6
Votes
0
Comments