Recent searches


No recent searches

Cody's Avatar

Cody

Joined Apr 16, 2021

·

Last activity Jun 13, 2023

Zendesk Luminary

Following

0

Followers

0

Total activity

6

Votes

2

Subscriptions

2

ACTIVITY OVERVIEW

Latest activity by Cody

Cody commented,

CommentHow to fix issues in Zendesk messaging

Agreed with Stephen, is there a way to build a trigger or workflow that would make inactive tickets "active" so they respect the capacity rules.  I would not prefer to have an agent reassign 90 "inactive" messaging tickets when they start their day.

View comment · Posted Jun 13, 2023 · Cody

0

Followers

3

Votes

0

Comments


Cody commented,

Community comment Feedback - Ticketing system (Support)

Agreed, this fix is very much needed.  Asking the agent to manage their status during and after calls / messages is not a reasonable ask if we are wanting to make the agent experience better in order to provide better service to the customer.  

View comment · Posted Jun 13, 2023 · Cody

0

Followers

6

Votes

0

Comments