Angela Franklin

This would be super helpful to be able to do this. I have 2 people who no longer work for the company with over 400 tickets assigned to them. I can not delete them because they are requesters on the tickets. Would be nice to transfer to a new requester so I can delete the admin who is no longer with us.   Please work on this request.

This would be a great feature request.   If we could create a trigger that would automatically create a ticket for a separate support address when I get a ticket with a specific criteria.  I dont want to add a child ticket for another group to my ticket. It would be nice for them to have their own ticket.  Seems like an easy feature request to allow us to set a trigger to email a support address which would then open a ticket for them.