Paul Middleton

If you're updating the requester on all the leaver's tickets to the same person, I think the 'Merge into another user' feature on the User page will achieve the same thing?

We would like to see this feature, too.

We offer a SaaS product to multiple clients. We need to be able to extend our support beyond our direct clients (which would be our brand) to help our clients' customers, too, and this would require Multibrand.

Most of our help articles will be the same (guides, how-tos, etc.), so we'd like to be able to manage this without duplicating articles and creating a management nightmare (i.e. when something changes and we have to find all duplicated instances).

Thanks.