Gerardo Rodriguez

Have to agree with Jon here. A feature requested so many times for SO LONG and while "listening", they just keep asking the same questions for "feedback" over and over, even though it should be absolutely clear that this is a great feature.

 

The Notes on the Account Page are USELESS. Maybe move them to some location where they actually make a difference to the people handle cases. Or give us the option to present this information somewhere where it matters. Salesforce easily lets you do this on a header you can hide from cases.