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Roman Mästle
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Roman Mästle
Roman Mästle commented,
Community comment Feedback - Ticketing system (Support)
+1
for some organisations there are special rules to follow up (product warranty, adress, shipment method, reaction time...). Actually these rules need a manually lookup in the organisation details. With a triggered or automatic internal comment this step will be performed much easier and information is not missed by the agent.
View comment · Posted Sep 12, 2019 · Roman Mästle
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