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Håkon Kippernes
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Håkon Kippernes
Håkon Kippernes commented,
Community comment Feedback - Ticketing system (Support)
We have a case where the data from users in the ticket forms are editable by agents. Since we only have 8-10 employees most of us are admins for convenience. We therefore need a copy of the ticket fields added as text in the ticket for documentation purposes. A trigger with placeholders that spits out a comment with all the information added in the ticket form is needed for us to use the ticket forms at all for the brand.
View comment · Posted Aug 22, 2018 · Håkon Kippernes
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