Jay Hogan
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Activity overview
Latest activity by Jay Hogan-
Jay Hogan commented,
Good catch Kevin. I noticed a couple of omissions and since updated step 4 in my overview to include the following: >> Set it to meet all of the following conditions:*Ticket Tags contains none o...
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Jay Hogan created a post,
Automated follow-up comments for Pending tickets (public or internal)
Problem: Need an automated way to follow-up publicly with clients on tickets in a Pending state for more than 'x' hours, and subsequently follow-up with them Solving their tickets if no response is...