Ross

Well it's not like we've been waiting 6 YEARS for the development team to 'explore' the idea.

 

It's simple things like that that directly stop my company from migrating away from other platforms to Zendesk. We're already an enterprise customer and Zendesk consistently fail to deliver it seems - hence our reluctance to give you more money for the same old rope.

I can't see that TFS post (Not authorized apparently).

Is there any update?

Three years on, and still this isn't implemented? 

Our customers can SEE the custom field (in our case, 'Customer Account ID' in a ticket in 'My Activities', but cannot see (therefore nor add) their customer account ID when actually creating the ticket through 'Submit a Request'

Madness really :/

two and a half years and this is still ongoing...