Ross

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

Well it's not like we've been waiting 6 YEARS for the development team to 'explore' the idea.   It's simple things like that that directly stop my company from migrating away from other platforms t...

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• Ross
• Created June 19, 2018 08:02
• 0 votes

1. Community
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Escalating tickets to developers

I can't see that TFS post (Not authorized apparently). Is there any update?

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• Ross
• Created June 07, 2018 08:29
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Three years on, and still this isn't implemented?  Our customers can SEE the custom field (in our case, 'Customer Account ID' in a ticket in 'My Activities', but cannot see (therefore nor add) thei...

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• Ross
• Created November 07, 2017 12:26
• -1 votes

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

two and a half years and this is still ongoing...

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• Ross
• Created July 15, 2015 11:16
• 1 vote