Kristof Van Kriekingen

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Diane yea I we reply in the same way :) Though I guess it messes up some of the reports etc  We don't really use the satisfaction ratings because we have a closed zendesk but good tip towards othe...

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• Kristof Van Kriekingen
• Created August 28, 2014 21:51
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

Hey Michael, If it only were so easy :-) but that won't work :P  We've thought of that aswell but customers tend to ask multiple questions in a ticket stating or replying with: Thank you BUT ....

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• Kristof Van Kriekingen
• Created May 18, 2015 13:24
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

Issue statusses are needed to be changed by email, for example if a ticket had the status ' pending ' it needs to be changed to ' open ' later o if the requester game more feedback to the agent. T...

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• Kristof Van Kriekingen
• Created June 09, 2015 06:07
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. CSS branding not applied to sign in page (Help Center)

For a closed zendesk where people HAVE to sign on this would be epic ' contact us for a login etc ... '   @Cathy, you can tell if it's planned by a orange button in the right upper corner of thi...

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• Kristof Van Kriekingen
• Created January 31, 2014 13:32
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Colin, true indeed. I believe there is no solution to this at all or ever possible. Since here and there will always be a leak.  The text won't matter to us, they would still reply. We even go ...

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• Kristof Van Kriekingen
• Created June 24, 2014 07:47
• -1 votes