Kristof Van Kriekingen

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Charley Yup and it happens more often every day! ;P @Theo tackling this won't be easy ;P @Colin I see what you mean, that button or hyperlink would be nice but what if for example in our cas...

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• Kristof Van Kriekingen
• Created June 24, 2014 07:06
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Colin , what are the consequences of sending an email from a no-reply email address. What if the customer still thinks that he is not helped and needs more feedback. Our customers have no issues w...

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• Kristof Van Kriekingen
• Created June 24, 2014 08:34
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Tim well I'm all for automating aswell but when an agent has to review it, it's not automating ;P Tbh, I haven't looked into the button template yet due to being busy/holiday. Your 2e mark will...

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• Kristof Van Kriekingen
• Created August 11, 2014 06:54
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Jake, bad ofcourse. Then again if we could add some kind of satisfaction rating system into ' Solving tickets '  But instead of ' Good / Bad ' ---> ' Thank you / I need more help '  Wouldn't th...

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• Kristof Van Kriekingen
• Created August 11, 2014 16:38
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Sean, that would be good too, but we would want to rename the buttons then :P

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• Kristof Van Kriekingen
• Created August 12, 2014 09:47
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Diane yea I we reply in the same way :) Though I guess it messes up some of the reports etc  We don't really use the satisfaction ratings because we have a closed zendesk but good tip towards othe...

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• Kristof Van Kriekingen
• Created August 28, 2014 21:51
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

Hey Michael, If it only were so easy :-) but that won't work :P  We've thought of that aswell but customers tend to ask multiple questions in a ticket stating or replying with: Thank you BUT ....

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• Kristof Van Kriekingen
• Created May 18, 2015 13:24
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

Issue statusses are needed to be changed by email, for example if a ticket had the status ' pending ' it needs to be changed to ' open ' later o if the requester game more feedback to the agent. T...

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• Kristof Van Kriekingen
• Created June 09, 2015 06:07
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. CSS branding not applied to sign in page (Help Center)

For a closed zendesk where people HAVE to sign on this would be epic ' contact us for a login etc ... '   @Cathy, you can tell if it's planned by a orange button in the right upper corner of thi...

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• Kristof Van Kriekingen
• Created January 31, 2014 13:32
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Colin, true indeed. I believe there is no solution to this at all or ever possible. Since here and there will always be a leak.  The text won't matter to us, they would still reply. We even go ...

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• Kristof Van Kriekingen
• Created June 24, 2014 07:47
• -1 votes