Kristof Van Kriekingen

1. Community
2. Zendesk Suite Q&A
3. Create email tickets with no email response

Hey David,I assume you have a user in your zendesk with the email alerts@m--------.com.If that user is an agent himself, you can modify all the triggers that send out mails by stating ' request is ...

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• Kristof Van Kriekingen
• Created August 21, 2015 06:15
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

Issue statusses are needed to be changed by email, for example if a ticket had the status ' pending ' it needs to be changed to ' open ' later o if the requester game more feedback to the agent. T...

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• Kristof Van Kriekingen
• Created June 09, 2015 06:07
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

Hey Michael, If it only were so easy :-) but that won't work :P  We've thought of that aswell but customers tend to ask multiple questions in a ticket stating or replying with: Thank you BUT ....

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• Kristof Van Kriekingen
• Created May 18, 2015 13:24
• 0 votes

1. Community
2. Feedback - Community Forums (Gather)
3. Converting community posts into tickets

I can see what you are trying to create, I support this issue aswell but: What if a user creates a ticket on your helpdesk and he doesn't get an answer within 3-4 hours. So they move on to your ...

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• Kristof Van Kriekingen
• Created February 03, 2015 11:59
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Diane yea I we reply in the same way :) Though I guess it messes up some of the reports etc  We don't really use the satisfaction ratings because we have a closed zendesk but good tip towards othe...

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• Kristof Van Kriekingen
• Created August 28, 2014 21:51
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Sean, that would be good too, but we would want to rename the buttons then :P

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• Kristof Van Kriekingen
• Created August 12, 2014 09:47
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Jake, bad ofcourse. Then again if we could add some kind of satisfaction rating system into ' Solving tickets '  But instead of ' Good / Bad ' ---> ' Thank you / I need more help '  Wouldn't th...

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• Kristof Van Kriekingen
• Created August 11, 2014 16:38
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Tim well I'm all for automating aswell but when an agent has to review it, it's not automating ;P Tbh, I haven't looked into the button template yet due to being busy/holiday. Your 2e mark will...

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• Kristof Van Kriekingen
• Created August 11, 2014 06:54
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Simon I haven't joined this since the start but Planned doesn't mean it's instantly planned. It could have been on planned for a month or a year. I'm pretty sure if they had an ETA for this, they ...

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• Kristof Van Kriekingen
• Created July 02, 2014 06:38
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Colin , what are the consequences of sending an email from a no-reply email address. What if the customer still thinks that he is not helped and needs more feedback. Our customers have no issues w...

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• Kristof Van Kriekingen
• Created June 24, 2014 08:34
• 0 votes