Andrew Gealy

1. Community
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: How we make the most of our NPS data

Thanks for the additional explanation, Lori. :) We do have NPS surveys in place—one that appears while students use our product and another that’s sent out once a student has taken their exam and f...

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• Andrew Gealy
• Created February 08, 2016 22:59
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1. Community
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: How we make the most of our NPS data

Thanks for sharing this, Lori! You mentioned that "These text analysis programs are great at synthesizing what survey responses say, but fail miserably at discerning why they are saying it." It sou...

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• Andrew Gealy
• Created February 04, 2016 00:00
• 0 votes