Olivier Scialom

Hi all,

Do you notice that your tickets a few hours earlier than 1 day before the reminder date?

My tickets usually open around 7pm, 2 days before the date we set, which is a few hours earlier than I think it should.

I know tickets always reopen 1 days before, but I assume it should be at midnight. 

Has anyone had this problem? 

Also, has no one found a solution or workaround to tickets reopening 1 day early, so that tickets reopen on the actual date we set (eg. "reopen if ticket date is in the next 0 days?").

Thanks,

Olivier

Hi all, 

Has anyone been having problems recently with these date-based reminders?

I have set it up exactly in the way Claire described on the previous page, and it worked fine until a couple of weeks ago. 

It seems to me something is broken with the date, the second trigger doesn't seem to recognize that the reminder date is within the next 1 days and doesn't fire (the first trigger works fine and sets the tag correctly). 

Has anyone had this problem?

Thanks 

Olivier

 

Hey all! 

Thanks for all the great tips. We did get something that works based on the same principle: an automation that adds the reminder tag if reminder date is present, and a trigger that executes the action based on the tag and date.

However, the trigger always executes 1 day BEFORE the chosen date. Which makes sense given the condition is "within the next 1 days". 

Has anyone managed to make it work ON the specific date, nor before nor after?

Thank you!

Olivier