Ace Coven
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Total activity13
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Last activity
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Activity overview
Latest activity by Ace Coven-
Ace Coven commented,
@Yannick: I think you're on to something. Because I've noticed similar when I've wanted to add a Cc'ed user and have them see a comment I'm adding, I can't do them at the same time. I have to add t...
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Ace Coven commented,
@Yannick, Actually, the "Email users on new ticket" looks to be a trigger, so as long as you have this trigger run AHEAD of that, you will, in fact, get these people emailed as part of the initial ...
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Ace Coven commented,
Hi Jennifer! I'd be happy to, but I'm really just advancing Graeme and Andrey's work, so it seemed appropriate to post in their articles. If you all feel otherwise, just ping me at my email and we ...
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Ace Coven commented,
How about some open kimono to help give back to the community! Now, I've taken what Graeme wrote and made it a little more complicated to account for a couple Zendesk bugs or limitations in their L...
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Ace Coven commented,
Hi you two! Check to make sure the field name is the same, because there's a little bit of translating we've done between the British english spelling vs. the American english spelling. That is, ma...
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Ace Coven commented,
Graeme and Jessie, I am so appreciative of this initial script. This is the best way for me to learn and get things done for our company. I also believe in giving back to the originator and the com...
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Ace Coven commented,
Spent some more time hacking on this tonight, there's an even more efficient way to do this work. The MAP function in Liquid takes an array and automatically iterates through it and can pull out a ...
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Ace Coven commented,
A few days later and I can report the JSON field works just fine, so for those folks that don't have access to the Value only. JSON with the dummy {"field": "value"} works. I've also discovered ano...
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Ace Coven commented,
For those of you that don't have the "value" option, the JSON option seems to be working with me. When you create your trigger, it will ask you what to use for the JSON block, put this: {"field": "...
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Ace Coven commented,
Great article, I've got a couple important questions myself and, I'm sure, others utilizing it would find especially clarifying: What do you recommend we use now that the single "value" parameter ...