Varvara Andreeva
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Last activity
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Activity overview
Latest activity by Varvara Andreeva-
Varvara Andreeva created a post,
Calculating First Update Time after ticket was re-assigned to another group
Zendesk should introduce the way to track First Update Time after ticket was re-assigned to another agent/ticket group (e.g. when ticket was escalated to advanced support).While First Reply Time is...