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Alex Denne

Joined May 05, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Alex Denne

Alex Denne commented,

Community comment Feedback - Ticketing system (Support)

We'd find this useful too! I have just had to create a view where "Updater: End user" is all I care about, but I have to also show "Updater: Agent" (which I don't want!).

Those are the most important tickets, and require a view, as those are ones where we are awaiting the clients response about (hence, Pending), but they also have their own pending tickets with their clients. 

Emails where our client has messaged their clients are last updated by agent.

Emails where we messaged our client and are awaiting response are last updated by end user (as we are agents on another account, but not his account).

We are thus the only reason that pending tickets will be last updated by the end-user! 

I can't surface only these tickets and it would be very handy!

Hope this helps, 

 

Alex

View comment · Posted Apr 17, 2019 · Alex Denne

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