Leah Hanson
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Last activity
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Activity overview
Latest activity by Leah Hanson-
Leah Hanson commented,
Hi Dave, I have added the post as requested.
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Leah Hanson created a post,
Improve ease of editing user roles
Feature Request Summary: Editing the user roles of team members should be more streamlined so I do not need to transfer between Support and Admin Centre up to 3 times to make a simple change. De...
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Leah Hanson commented,
As the Admin who manages the Agents and Admins on our account, the workflow to edit user roles is excessive and unnecessary. I have to switch between Support and Admin Centre up to 3 times to edit ...
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Leah Hanson commented,
We would also like to have an option to add a criteria of "Ticket:Latest updater type (agent/end-user)" with the choices "Agent", "End User", "All". We have a number of agents and we would like to ...