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admin

Joined May 06, 2021

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Last activity Jun 01, 2023

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admin commented,

Community comment Feedback - Ticketing system (Support)

Hi Jahn, Thank you for the reply and the link.

We followed the link in the pop-up and it took us to the agreement above; however, the pop-up window followed us to the link and would not go away until we clicked "Agree".

So we had to "agree" to something before we had a chance to read it.

Thanks again for your response.

View comment · Posted Jun 01, 2023 · admin

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admin created a post,

Post Feedback - Ticketing system (Support)

Today we were prompted with a new agreement that we had to agree to before being able to read.  Even following the link in your pop-up took us to the agreement but the modal pop-up window with "AGREE" stayed on top so that we could not read the new agreement before agreeing to it.

We should really be able to read the new agreement in full before being prompted to "AGREE"

 

Posted May 31, 2023 · admin

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admin commented,

Community comment Feedback - Ticketing system (Support)

We believe this may have been related to the recent Chrome update.  We cleared our browser cache and the problems above have been resolved.

View comment · Posted Apr 07, 2023 · admin

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admin commented,

Community comment Feedback - Ticketing system (Support)

Good morning, we are seeing the same issue with our views, and we are also seeing, this message in the view "Something went wrong. Try refreshing the page."

View comment · Posted Apr 07, 2023 · admin

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admin commented,

CommentZendesk Support app for mobile

Any chance we will see a Dark Mode for the iOS and Android app soon?

 

View comment · Posted Nov 21, 2022 · admin

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admin commented,

CommentTicket management

Thanks, Dave!

View comment · Posted Jul 08, 2021 · admin

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admin commented,

CommentTicket management

Does setting the On-hold status work?  I have tried.

#status On-hold

and that doesn't seem to work.

View comment · Posted Jul 08, 2021 · admin

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