Joonmo Yang

Good day, Erica.

Thank you for your response; however, I have a more specific question.
Most importantly, I'd like to know if there is currently a way to have the Zendesk widget provide an AI-generated, conversational answer based on the content of the Guide, rather than simply presenting a list of articles that most closely answer the question, as Zendesk Answer Bot does.

Are there any AI Chatbot solutions on your list that allow for this?

I was wondering if there are any development or upgrade plans for Zendesk's Widget that would allow Answer Bot to provide answers on the widget in the form of a conversation with the user who asked the question based on online Help Center content, similar to Chat GPT, rather than just recommending the closest article from the Zendesk Help Center content. Alternatively, I'd like to know if there is currently a way to implement the Answer Bot widget in the aforementioned manner, using the ChatGPT open API, and so on.

Hello everybody,

I am planning to use the community feature in our Help Center to create a forum for our product's users. I noticed that one of the Gather module's features is the ability to award badges to community members.

Is it possible to integrate the user's expertise rating within our software with the customized badges in Zendesk Gather by leveraging some sort of API Zendesk provides? I wonder if this is possible since Zendesk's "Enterprise single sign-on options" is going to be used for the community login and thus user identification will be done through our software. For example, if a logged-in user is an "Expert" within our software, can we utilize your API to implement a way to make this user visible in the community with an "Expert" badge?

Furthermore, if our front-end developers are working on a community template that Zendesk provides, can we customize it so that we can also show a real-time ranking of power users with high badge rankings within the Zendesk Community landing page?

+1. Also, To be able to sort through articles by tags is required.