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Grace Chen

Joined May 06, 2021

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Last activity Jul 10, 2023

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Latest activity by Grace Chen

Grace Chen created a post,

Post Feedback - Help Center (Guide)

We operate 30+ brands and 30+ languages and have more than 100 articles.  They are identical articles and some contains URL point to the brand.

It has been impossible to update articles cause we have to work by brand, by language and by article. That's like 135k updates and that doesn't count the labels we are trying to add to the articles!! It has been a nightmare...

Please have something to support bulk update when it comes multi-brand/languages.  

Posted Oct 28, 2021 · Grace Chen

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Grace Chen commented,

CommentWorking with articles in the knowledge base

we operate multiple brands so how can I include URL in the content blocks to be reused and directs user to the brand they are on?

View comment · Posted Aug 10, 2021 · Grace Chen

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Grace Chen commented,

Community comment Feedback - Help Center (Guide)

Second that.  Would be helpful when we have over 30 brands

View comment · Posted Jun 23, 2021 · Grace Chen

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Grace Chen commented,

Community comment Feedback - Reporting and analytics (Explore)

same here.  would be great to have the option.

View comment · Posted Jun 23, 2021 · Grace Chen

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