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Phil Sexton
Joined May 06, 2021
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Last activity Oct 22, 2021
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Latest activity by Phil Sexton
Phil Sexton commented,
Community comment Feedback - Ticketing system (Support)
All I need is to be able to add 2 CC's to an automated email (Macro) to say that they have contacted the wrong department and then close the ticket. The reason that I have to add them in by CC is because they cannot see the ticket details any other way.
If you have another way for my non agent staff to see tickets for a particular brand, that would also fix my issue.
View comment · Posted Jul 31, 2019 · Phil Sexton
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