Ashley Boose
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Total activity28
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Last activity
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Activity overview
Latest activity by Ashley Boose-
Ashley Boose commented,
Ifra, you're amazing! That worked perfectly. I appreciate you taking the time to help me with this so much--you have no idea. Thank you, thank you!
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Ashley Boose commented,
Hey Ifra, I have added all the code as you said. I added the following to my script.js file: $(".article-label:contains('gated_access')").html('<svg xmlns="http://www.w3.org/2000/svg" width="16" he...
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Ashley Boose commented,
Hey Ifra, thank you so much for helping me with this, I really appreciate it. I am having one issue though. I added the code as you said, but I think instead of showing the icon on the article with...
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Ashley Boose commented,
Thank you Ifra for your quick response! I understand that the lock icon will show up when article is visible to Agents and Admins only, and ours does this. However, we have created a custom segment...
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Ashley Boose commented,
Hey Ifra, I was reading all the responses and comments trying to figure out how I can add icons just to certain articles. I don't want to use the article id way, because we'll probably be posting a...
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Ashley Boose created a post,
Flag Guide articles as "internal" that are visible to custom user segment
AnsweredIs it possible to show the lock icon (signifying internal content) next to titles for articles that are visible to custom user segments? I know the default code shows the icon for "Agents and admin...
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Ashley Boose commented,
Awesome—I'm excited that it works. Thank you Mike!!
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Ashley Boose commented,
You would think this would be a basic functionality of the article list. Definitely not something you should have to pay an extra service for.
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Ashley Boose commented,
In this article, you said that you (Zendesk) moved your internal/external documentation from a multibrand setup to a single help center so staff could search across all articles; was this before yo...