Shawn Liner
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Recent activity by Shawn Liner-
@Andrew, I must not have read your previous point #3 very well the first time I read it. Are you saying that Triggers can be set up to override CC's instead of appending them on a ticket? I was und...
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Adding triggers does not work for us. In our organization, if a Middle School student submits a help desk ticket, we want to automatically CC one of the students' designated teachers. The reason we...
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@Jonathan, that seems irrelevant to the request here though. I understand other people may be making requests for something like the ability to "remove a CC," but that doesn't seem very important b...
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Who is confused by carbon copies? That term has been around since the 1950's I'm pretty sure, and I would imagine that it has been used with emailing since its creation. If someone is confused by t...
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@Kristen Mirenda Why don't you just skip the "lookup" functionality for triggers/automations if someone (like me) wants to CC an end-user and just give us the option to manually enter email address...