Stan Kutzko
-
Total activity30
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes3
-
Subscriptions17
Activity overview
Latest activity by Stan Kutzko-
Stan Kutzko commented,
Hi Darenne, We are looking for additional security when our users (end user consumer) signs in to our help desk. Ideally, we'd like to see both the following authentication options: Email verific...
-
Stan Kutzko commented,
Can two factor authentication be used for user access? If not today, does Zendesk plan to offer this as an option?
-
Stan Kutzko commented,
The topic notes "2-factor authentication apps include Google Authenticator, Authy, Symantec VIP, and Duo Mobile." Can Microsoft Authenticator be used?
-
Stan Kutzko commented,
I'd agree with Cristian Clements and add, clients have to view from the top down as well. It would be nice to have an option to change the sort in both views.
-
Stan Kutzko commented,
It will or won't be deprecated? The link to the third-party refresh is not valid? Not sure why Zendesk would drive me to a third party for functionality that has been native since they started.
-
Stan Kutzko commented,
Am I mistaken, are we not forced to upgrade to Agent Workspace? If I revert back to the Classic View, will the functionality be there as before? Will the Classic View be supported going forward? ...
-
Stan Kutzko created a post,
Zendesk Agent Workspace
Note that we changed to Agent Workspace a few months back. It is a large step back from the prior interface. No longer do your tickets automatically refresh, you must continually refresh to browser...
-
Stan Kutzko commented,
Agree with Maik 100%. Further on the user view it would be nice to be able to specify the order of the comments as well with the newest on top.
-
Stan Kutzko commented,
Client is noting that all users are receiving new article notification except for one. We have done a some trouble shooting and it does not appear to be blocked or hung up in a firewall. Is there...
-
Stan Kutzko commented,
Sometimes a user gets an email that the password has been reset by "you", sometimes that notification indicates the password has been reset by "administrator". Can you detail the difference in tho...