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Davide Gerevini cc's Avatar

Davide Gerevini cc

Joined May 06, 2021

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Last activity Oct 16, 2021

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Latest activity by Davide Gerevini cc

Davide Gerevini cc commented,

CommentHow to manage the widget for live chat

Hey Adrian

This worked beautifully, thank you! I totally missed that script.

Thanks again,

Davide

View comment · Posted Jul 28, 2021 · Davide Gerevini cc

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Davide Gerevini cc commented,

CommentHow to manage the widget for live chat

Hi there

We have two separate widgets each managed by a specific department (lets say Sales and Support).

Following the guidelines above I was able to hide the department field on the pre-chat form of both widgets and set departments selection 



Problem is that now the widgets show the offline form (with its welcome message) only when all the agents are offline.

For example If some of Sales agents are online and all Support agents are offline, both widgets show the pre-chat module and on the Support widget it sends an email once compiled instead of starting the chat (as expected but no explanation in the form). I would rather expect that the widget whose agents are offline would show the offline form.

Moreover if I also add a script to load a custom badge image on one of the two widgets (the other one uses the image specified in the Chat setup)


the previous setup seems to be ignored, and the drop down menu for choosing the department appears again.

Any help will be appreciated, thank you!

View comment · Posted Jul 23, 2021 · Davide Gerevini cc

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