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Richard B

Joined May 06, 2021

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Last activity Jan 10, 2024

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ACTIVITY OVERVIEW

Latest activity by Richard B

Richard B commented,

CommentSlack integration

Hi David

Yes, have had that app for years and still do. Managed to get it working now by creating various new triggers. Seems that Convert Notifications only created a rather nonsensical lone trigger. Which was odd. 

Notifications now being received in Slack again. 

View comment · Posted Mar 07, 2023 · Richard B

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Richard B commented,

CommentSlack integration

Thanks @.... But doesn't the "/zendesk settings command" etc. require the legacy app to still be installed in Slack? Ours was automatically removed on 1st March.

Having followed the steps to Convert Notifications, we've ended up with a single trigger, which does nothing at all! 

So we've gone from having:

  • 1 (albeit noisy, but useful) channel getting all ticket update notifications
  • 1 channel getting new ticket notifications (important!)

To silence. Seemingly without warning. Obvs this is a right pain. Lovely. 

 

View comment · Posted Mar 05, 2023 · Richard B

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