Lorin Rivers

I love being able to search Guide for a term and easily insert a link to articles in a response to a ticket, I wish I could do that easily in chat.

It would be nice if we could create a new ticket after chatting with a customer even if they are offline at the time we need to create that ticket. Sometimes people reply to “I’ll create a ticket for this issue so we can follow up” with “sure” then signing off.

For the most part love the chat, but wish this was possible

Oh good, that would have been a major misstep

I think it’s terrible that something that was free and part of the dashboard now requires me to pay extra.

I feel like Zendesk is just nickle and diming us to death. What’s next on the chopping block? What’s a small startup that relies on ZD to provide exceptional service to OUR customers supposed to do.

In seven years, this is the most angry I’ve been with ZD and it makes me want to find a replacement.

I don’t think that a follower view should be a paid add-on. It absolutely needs to be a top-level feature.