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Stephen

Joined Apr 15, 2021

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Last activity Feb 10, 2025

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ACTIVITY OVERVIEW

Latest activity by Stephen

Stephen commented,

Community comment Feedback - Admin Center

I am utterly thrilled to see this feature rolling out. I will making use of it from the day it becomes available! 

I am very excited. 

View comment · Posted Feb 10, 2025 · Stephen

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Stephen commented,

CommentTicket customization

Hi, 
Are there plans to have an Organisation Essentials Card? 

View comment · Posted Jan 31, 2025 · Stephen

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Stephen commented,

CommentTeam members and groups

Hi, 

Are there plans to support Brand in the Data Importer? This is important when you are importing users against a specific brand and don't necessarily want to highlight the alternate brands to a customer. 

View comment · Posted Jan 31, 2025 · Stephen

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Stephen commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Jan 30, 2025 · Stephen

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Stephen commented,

Community comment Feedback - Ticketing system (Support)

Thanks Caroline! I don't know how I missed this. Thanks so much for sharing. 

View comment · Posted Jan 30, 2025 · Stephen

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Stephen created a post,

Post Feedback - Ticketing system (Support)

Hi, 

Hopefully a relatively straightforward question. 

How long is the password reset link valid for when issued from Zendesk on creating an account / requesting a password reset?

 

Posted Jan 29, 2025 · Stephen

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Stephen commented,

Community comment Feedback - Ticketing system (Support)

Hi, 

As others who have mentioned this in this thread and the other thread on a related topic (https://support.zendesk.com/hc/en-us/community/posts/4408860741658), I want to add my vote for this. 

It's really strange how poor the entire Brand system interacts with the welcome / verification mails that get sent out. The entire function feels like an archaic piece of Zendesk, that is in real need of an update. 

We are encountering this exact issue as we attempt to roll out additional brands within our Zendesk instance, which are entirely different from our primary brand. 

View comment · Posted Jan 16, 2025 · Stephen

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Stephen commented,

Community comment Q&A - Users, groups, and organizations

+1 on this front. Would be good for an Admin to have this level of access, similar to the Personal Macros.

View comment · Posted Jan 09, 2025 · Stephen

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Stephen commented,

Community comment Feedback - Reporting and analytics (Explore)

Hi, 

I am really disappointed with this announcement as well and definitely doesn't feel like a product enhancement. This reads as a direct loss of functionality and really put Explore in a confusing position. 

This seems to actively discourage using Explore as the primary reporting repository for Zendesk data and is pushing towards data being sent to another source to report against effectively. 

In addition, I don't agree that downloading data is the right path - the exec team in my company actively uses some Dashboards in Explore and the thoughts of suddenly losing data after a certain point renders the point of Explore as a reporting tool ineffective. I am fairly certain this is going to be point of contention within my organisation when I have to explain why we are suddenly losing access to report against older data in a system we are paying a lot of money for. 

I really hope this decision is reversed - very disappointed all around on this one. 

View comment · Posted Jan 09, 2025 · Stephen

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Stephen commented,

Community comment Feedback - Admin Center

+1 on this request. 

It is an incredibly common feature that I see in multiple platforms as part of their automation functions. 

It is very disappointing to see this function locked behind a paywall, as it is today. 

View comment · Posted Jan 06, 2025 · Stephen

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